GH Finance respects the individual values of every employee and, at the same time, provides resources to nurture and continually support them in their “professional knowledge”, build “team spirit” with an emphasis on “personal growth”. We customize suitable training for each department every year and have a complete promotion/transfer system to allow every employee to showcase his/her abilities in suitable positions, which serves to improve individual capabilities and work efficiency.
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It's what we do together that sets us apart.
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We are an equal opportunity employer that is committed to inclusion and diversity.
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We also take affirmative action to offer employment and advancement opportunities to all applicants.
Our jobs will be demanding. But it also rewards bright, original thinking and hard work.
And none of us here would have it any other way.
Requirements:
University graduate in any discipline
Minimum 2-3 years’ relevant working experience from bank / financial institutions; preferably with customer services field
Knowledge in Mortgage, Personal Loan and operations is an advantage
Customer-oriented with strong interpersonal, problem solving and communication skills with various levels/parties
Immediate availability preferred
Responsibilities:
Handle customer enquirers, accounts follow-up
Seek out new opportunities for online marketing campaigns
Build relationships and maintain constant contacts with clients and partners
Perform regular review and streamline the routine procedures and recommend improvement on systems and workflow
Monitor CSR performance
Review and handle customer complaint that request either by phone, mail, email or fax